Updated October 20, 2026
Get Coffee Equipment Help & Advice
Need help choosing a coffee maker, want to report a factual error, or have a partnership idea? Send us a message. We reply within two business days.
Who should I contact, and for what?
Pick the matching option in the form. Every message gets a reply within two business days.
Report an Error/Correction
- Use it for:
- Wrong spec, outdated price or other factual mistake in a review.
- What happens:
- We check it and correct verified errors promptly. Significant corrections are noted on the page.
Review Question
- Use it for:
- How a product was reviewed, why it scored as it did, or a disagreement with a score.
- What happens:
- We welcome disagreement backed by evidence: share your observations.
General Question / Product Recommendation
- Use it for:
- Choosing between two machines or grinders, or suggesting a product for us to review.
- What happens:
- Tell us your budget, brewing method and skill level. Reader suggestions are considered when planning reviews; we cannot promise a review date.
Business/Partnership Inquiry
- Use it for:
- Contributors, coffee industry experts, media and press.
- What happens:
- We do not accept payment for reviews, placements or sponsored content. Describe your proposal clearly; these may take a little longer.
Reviews are written by our named authors. Corrections follow the process in our editorial standards, linked below.
What to Include in Your Message
Including these details up front helps us reply faster.
For product questions
- Your budget range
- Brewing method(s) you use (espresso, drip, pour-over)
- Skill level (beginner, intermediate, enthusiast)
- Specific products you're considering
For error reports
- The URL of the article with the error
- The specific claim you believe is incorrect
- A source or evidence for the correct information
- When you noticed the error
Send Us a Message
All fields are required. Typical response within two business days.
Before You Contact Us
You may find a faster answer in our existing resources.
What We're Not Able to Help With
To set expectations, here is what we cannot help with.
Manufacturer Warranty or Support Issues
For defective products, warranty claims, or returns, please contact the manufacturer or retailer directly. We have no relationship with brands that allows us to expedite support cases.
Paid Product Reviews or Sponsored Placements
We do not accept payment — in any form — for positive reviews, featured placements, or "sponsored content" disguised as editorial. Requests of this nature are declined.
Fixed Review Dates
Our review queue is determined editorially based on reader demand and product availability. We cannot commit to reviewing a specific product by a specific date.
Removing Negative Reviews
Our editorial decisions, including low scores and critical assessments, are based solely on documented sources and our editorial judgement. We do not remove or alter reviews due to manufacturer pressure or complaints. We do correct factual inaccuracies when evidence is provided.
Frequently Asked Questions
Before you send a message.
Can you help with an order, delivery, return or warranty?
We don't sell anything, so we can't see or change orders.
The Coffee Locator only reviews equipment and links to retailers such as Amazon.
For an order, delivery or return, contact the retailer you bought from; for a warranty claim, contact the manufacturer.
How quickly will you respond?
We reply to messages within two business days.
Verified factual errors are corrected promptly.
Partnership inquiries may take slightly longer as we evaluate proposals carefully.
Can I suggest a product to review?
Yes. We welcome product suggestions and factor reader demand into our review queue.
Use the contact form and select "Product Recommendation". Include why you're interested in the product and your use case.
Will you review my product if I send it for free?
No. We do not accept payment or free products in exchange for coverage, so our reviews remain unbiased and our readers can trust our assessments.
How do I report an error in a review?
Select 'Report an Error/Correction' in the contact form.
Please include the article URL, the specific claim you believe is incorrect, and any supporting evidence.
We reply within two business days, and verified factual errors are corrected promptly.
Do you accept guest contributions?
We occasionally work with qualified contributors who have demonstrated coffee expertise (e.g., barista certifications, years of industry experience).
Use 'Business/Partnership Inquiry' to pitch.
Can you help me decide between two specific machines?
Yes.
Include your budget, the machines you're considering, your skill level, and what matters most to you (ease of use, espresso quality, durability, etc.) and we'll give you a frank assessment.
I disagree with your review score. What can I do?
We welcome disagreement grounded in evidence.
If your experience with a product contradicts our findings, share your specific observations.
We review all substantive feedback and update content when warranted.