Contact
Last reviewed October 7, 2026
Get Coffee Equipment Help & Advice
Need help choosing a coffee maker, want to report a factual error, or have a partnership idea? Send us a message. We reply within 24-48 business hours.
Who should I contact, and for what?
Pick the matching option in the form. Every message gets a reply within 24-48 business hours.
Report an Error/Correction
- Use it for:
- Wrong spec, outdated price or other factual mistake in a review.
- What happens:
- We check it and correct verified errors promptly. Significant corrections are noted on the page.
Review Question
- Use it for:
- How a product was tested, why it scored as it did, or a disagreement with a score.
- What happens:
- We welcome disagreement backed by evidence: share your hands-on observations and test conditions.
General Question / Product Recommendation
- Use it for:
- Choosing between two machines or grinders, or suggesting a product for us to review.
- What happens:
- Tell us your budget, brewing method and skill level. Reader suggestions are considered when planning reviews; we cannot promise a review date.
Business/Partnership Inquiry
- Use it for:
- Contributors, coffee industry experts, media and press.
- What happens:
- We do not accept payment for reviews, placements or sponsored content. Describe your proposal clearly; these may take a little longer.
Reviews are written by our named authors. Corrections follow the process in our editorial standards, linked below.
What to Include in Your Message
Including these details up front helps us reply faster.
For product questions
- Your budget range
- Brewing method(s) you use (espresso, drip, pour-over)
- Skill level (beginner, intermediate, enthusiast)
- Specific products you're considering
For error reports
- The URL of the article with the error
- The specific claim you believe is incorrect
- A source or evidence for the correct information
- When you noticed the error
Send Us a Message
All fields are required. Typical response within 24–48 business hours.
Before You Contact Us
You may find a faster answer in our existing resources.
What We're Not Able to Help With
To set expectations, here is what we cannot help with.
Manufacturer Warranty or Support Issues
For defective products, warranty claims, or returns, please contact the manufacturer or retailer directly. We have no relationship with brands that allows us to expedite support cases.
Paid Product Reviews or Sponsored Placements
We do not accept payment — in any form — for positive reviews, featured placements, or "sponsored content" disguised as editorial. Requests of this nature are declined.
Fixed Review Dates
Our review queue is determined editorially based on reader demand and product availability. We cannot commit to reviewing a specific product by a specific date.
Removing Negative Reviews
Our editorial decisions, including low scores and critical assessments, are based solely on testing results. We do not remove or alter reviews due to manufacturer pressure or complaints. We do correct factual inaccuracies when evidence is provided.
Frequently Asked Questions
Before you send a message.
We don't sell anything, so we can't see or change orders.
The Coffee Locator only reviews equipment and links to retailers such as Amazon.
For an order, delivery or return, contact the retailer you bought from; for a warranty claim, contact the manufacturer.
We reply to messages within 24-48 business hours.
Verified factual errors are corrected promptly.
Partnership inquiries may take slightly longer as we evaluate proposals carefully.
Yes. We welcome product suggestions and factor reader demand into our review queue.
Use the contact form and select "Product Recommendation". Include why you're interested in the product and your use case.
No. Our policy is to purchase every product we review with our own funds.
We decline all offers of free products, samples, and loaner units.
This policy exists to ensure our reviews remain unbiased and our readers can trust our assessments.
Select 'Report an Error/Correction' in the contact form.
Please include the article URL, the specific claim you believe is incorrect, and any supporting evidence.
We reply within 24-48 business hours, and verified factual errors are corrected promptly.
We occasionally work with qualified contributors who have demonstrated coffee expertise (e.g., barista certifications, years of industry experience).
Use 'Business/Partnership Inquiry' to pitch.
Yes.
Include your budget, the machines you're considering, your skill level, and what matters most to you (ease of use, espresso quality, durability, etc.) and we'll give you a frank assessment.
We welcome disagreement grounded in evidence.
If you have hands-on experience with a product that contradicts our findings, share your specific observations and test conditions.
We review all substantive feedback and update content when warranted.