Contact Us
Whether you need help choosing a coffee maker, want to report a factual error, or are interested in working with us — we're here to help. Our team of coffee equipment experts reads every message personally and responds within 24–48 business hours.
Last Updated: March 2026
We review and update this page when our contact processes or response commitments change
How We Can Help You
We handle a wide range of inquiries. Here's what our team is best positioned to help with:
Product Advice & Recommendations
Not sure which espresso machine fits your budget and skill level? Trying to choose between two grinders? Our experts can help you narrow down the options based on your specific needs, brewing style, and budget — no upselling, just honest guidance.
Corrections & Factual Errors
Spotted an incorrect spec, outdated price, or factual mistake in one of our reviews? We take accuracy seriously and commit to addressing all verified corrections within 48 hours. Please include the article URL and what you believe is incorrect.
Product Review Requests
Is there a coffee maker, grinder, or accessory you'd love us to test and review? We maintain a review queue and genuinely consider reader suggestions when planning upcoming reviews. Tell us what product and why you want to see it covered.
Troubleshooting Help
Having issues with a coffee machine you purchased based on our recommendation? We can't replace the manufacturer's support, but our team can often point you toward common solutions, clarify troubleshooting steps, or help you understand whether a repair is worth pursuing.
Business & Partnership Inquiries
We occasionally work with qualified contributors, coffee industry experts, and aligned partners. We do not accept payment for product placements or sponsored reviews. For legitimate partnership discussions, please describe your proposal clearly.
Media & Press Inquiries
Are you a journalist, podcaster, or content creator looking for coffee equipment expertise or a quote on the industry? We're happy to provide commentary and expert perspective on coffee equipment trends and testing standards.
💡 Before You Contact Us
You may find a faster answer in our existing resources:
What to Include in Your Message
Help us help you faster by including the relevant details upfront:
For product questions:
- • Your budget range
- • Brewing method(s) you use (espresso, drip, pour-over)
- • Skill level (beginner, intermediate, enthusiast)
- • Specific products you're considering
For corrections:
- • The URL of the article with the error
- • The specific claim you believe is incorrect
- • A source or evidence for the correct information
- • When you noticed the error
Send Us a Message
Email Us
Direct email support
Response Time
Typical turnaround
Typical response within 24–48 business hours.
Corrections
Report errors
We respond to corrections within 48 hours
Learn about our correction policy →What We're Not Able to Help With
To set honest expectations, here are some things our team cannot assist with:
Manufacturer Warranty or Support Issues
For defective products, warranty claims, or returns, please contact the manufacturer or retailer directly. We have no relationship with brands that allows us to expedite support cases.
Paid Product Reviews or Sponsored Placements
We do not accept payment — in any form — for positive reviews, featured placements, or "sponsored content" disguised as editorial. Requests of this nature are immediately declined.
Guaranteed Review Timelines
Our review queue is determined editorially based on reader demand and product availability. We cannot commit to reviewing a specific product by a specific date.
Removing Negative Reviews
Our editorial decisions, including low scores and critical assessments, are based solely on testing results. We do not remove or alter reviews due to manufacturer pressure or complaints. We do correct factual inaccuracies when evidence is provided.
Frequently Asked Questions
How quickly will you respond?
We aim to respond to all messages within 24–48 business hours. Correction requests are typically addressed within 48 hours. Partnership inquiries may take slightly longer as we evaluate proposals carefully.
Can I suggest a product to review?
Absolutely! We welcome product suggestions and genuinely factor reader demand into our review queue. Use the contact form and select "Product Recommendation". Include why you're interested in the product and your use case.
How do I report an error in a review?
Select "Report an Error/Correction" in the contact form. Please include the article URL, the specific claim you believe is incorrect, and any supporting evidence. We take accuracy seriously and address all verified corrections within 48 hours.
Do you accept guest contributions?
We occasionally work with qualified contributors who have demonstrated coffee expertise (e.g., barista certifications, years of industry experience). We do not publish AI-generated content or generic articles. Use "Business/Partnership Inquiry" to pitch.
Will you review my product if I send it for free?
No. Our policy is to purchase every product we review with our own funds. We decline all offers of free products, samples, and loaner units. This policy exists to ensure our reviews remain unbiased and our readers can trust our assessments.
I disagree with your review score. What can I do?
We welcome disagreement grounded in evidence. If you have hands-on experience with a product that contradicts our findings, share your specific observations and test conditions. We review all substantive feedback and update content when warranted.
Can you help me decide between two specific machines?
Yes — this is exactly the kind of question our team loves to answer. Include your budget, the machines you're considering, your skill level, and what matters most to you (ease of use, espresso quality, durability, etc.) and we'll give you a frank assessment.
Do you have social media accounts?
We focus our energy on rigorous testing and thorough written content rather than social media presence. The best way to stay updated on new reviews is to check our website directly or subscribe to our newsletter.